Return, Refund and Shipping Policy
Thank you for shopping at Needle Thread and Lyla. If you are not entirely satisfied with your purchase, we’re here to help.
Return and Refund Policy
You have 14 calendar days to return an item from the date you received it.
To be eligible for a refund, your item must be unused and in the same condition that you received it. Your item must be in the original packaging where applicable.
Please read these instructions on how to return an item:
- You will find a compliment slip in your package.
- Please use this slip to note down your Name, Address, Reason for Return and Payment Reference Number, then include the slip inside the package with your return.
- Please post back to the address on the compliment slip FAO Needle Thread and Lyla, using a secure trackable method, for example Royal Mail Recorded Delivery. Please ask for and keep proof of postage. Posting is your responsibility and if the package is lost we will be unable to refund you for the item:
You will receive an email confirmation that we have received your return. It will be immediately inspected and we will inform you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you have any questions on how to return your item, please do not hesitate to contact us.
AS A SPECIAL TREAT WE OFFER FREE MAINLAND UK SHIPPING ON ALL ORDERS!
We currently use Royal Mail, they deliver between 9am and 5pm Monday-Saturday
Products in stock will be posted within 48 hours, however if it needs piecing together it may take me around two weeks to complete. Please contact us if you need more specific information about your order.
For orders to any other destination please contact us before placing an order for eligibility and shipping costs.